Telephony

Cost Effective, Flexible Telephony Solutions

Hosted VoIP

Our Hosted VoIP solution provides businesses with a simple and cost effective way to managed your Telephony. It provides flexibility and enables business growth. Not only does it mean you’re not tied to your desk anymore but it can be part of a Disaster Recovery plan and enable your business to function if Disaster were to strike. Key features with our VoIP solution include:

Cloud Based

Enables pure flexibility, just needs an internet connection!

Keep your number

Port your existing Business Numbers/DDI’s

Feature Rich

Call pick up, call return, call transfer, call waiting, caller ID, do not disturb, hunt groups and extension dialing all come as standard.

Mobile App

Have your Desk Phone linked to your mobile, great if you’re working mobile/abroad.

Unlimited Call Bundle

Get complete control of your telephone bill. No paying per minute.

Call Recording

Cloud Based recording available on our VoIP system, never worry about storage again, you specify the retention of call recordings.

Integration

Our VoIP platform is able to integrate with your existing applications such as your CRM, which enables such functions as click to dial.

Support

Access to our dedicated Telephony Support Team! With you every step of the way.

Why VoIP?

With the beginning of the end for traditional telephony it makes sense for businesses to make the migration to VoIP now and be proactive. Not only does it reduce the cost of your telephony bill by up to 50% it also provides you with a vastly more feature rich phone system without having large CAPEX costs.

Contact Centre Solutions

We are able to provide Contact center solutions for you business ensuring that calls are handled and managed professionally and efficiently. Whether you need a Wallboard to keep an eye on staff utilization or to analyse call waiting times for customers calling in, we are able to build a solution for you. Features include:

Skills Based Routing

Inbound calls can be routed based on skill levels of staff & availability!

Wallboards

Live statistics presented on monitors within the call centre - perfect for monitoring call queues and more.

Analytics

Advanced reports providing detailed call statistics for agents and call volumes.

Abandoned Resume

Allow callers who have dropped out of the queue to return at the same position that they left, useful for customers on mobiles.

Supervisor control

Simple interface to manage agents and move them between queues, access to voice recordings and edit or change recorded messages that customers will hear.

Queuing Actions

Large feature set such as least active agents, Round robin, Agent with least talk time, Agent with fewest calls,Random. Sequential and more

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SIP Trunks

Compared to ISDN, Workplace Connect’s SIP Trunking Service is a more cost effective solution per channel, it also provides more flexibility where geographic numbers can be used. Installation and provisioning is vastly quicker and delivers a high resilient service.

 

Our SIP Trunking Service can be implemented into a small PBX with 2 channels or unlimited channels for a large enterprise & contact centres.

 

With SIP being a cheaper & more reliable alternative than ISDN, it can save you up to 50% on line rentals and 25% upwards on call costs.

 

Our SIP trunks have been tested and approved to interoperate with Skype for Business / Lync, providing the ability to connect to the platform and make external calls.

Bespoke Solutions

Here at Workplace Connect we understand that not every business is the same and sometimes for this reason we are able to  offer bespoke Telephony Solutions. We are can work to your requirements and build a solution working with you from start to finish ensuring your requirements have been met.

Our solutions are fully supported so you do not have to worry about moves, additions and new starters, we will take care of it all for you.

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Comprehensive management and support

We handle all aspects of users, subscriptions, implementation and configuration of services and devcies

Single point of contact

Save time with one partner that knows and understands your business

Scalable IT

Get flexible IT support, as little or as much as you need, as your business grows

Subscription based

Flexible, pay-as-you go monthly billing lowering up front costs

Per user licensing

Pay only for users you need and eliminate the need for device counting

Cloud based provisioning

No on premises infrastructure required, which helps streamline IT management and reduce costs

Speak to one of our telephony specialists today to see what options you have to moving to a hosted and managed enterprise grade telephony platform .