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IT Support

Support in the true sense of the word

Did you know that IT downtime can cost the average business as much £7,235 per employee - per year? That’s a crazy loss of revenue and we don’t want that to be you. We know how IT companies work and some departments are a little slow to act. It’s frustrating when you’re placed on hold for what seems like hours on end, it wastes your time and ultimately your money. Great customer care is important to building trust, and as we rely more on digital technologies, better support is something you will insist you get from your suppliers. You don’t want to be bogged down with technicalities, you want the products to work so you can carry on providing services to your clients. Our helpdesk team is exactly that - a helpful group of people who will do their very best to make sure everything is doing what it should. They also know what they’re talking about, so you can be safe in the knowledge that your IT hiccups will be dealt with as swiftly as possible.

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What are the benefits of hiring Workplace Connect?

We’re sure you have other, more interesting things to do than wrangle with your IT. But we also understand that delegation can be tough, especially when trustworthy experts are hard to find. And there are plenty who are offering managed services but knowing who to choose is tricky. Outsourcing can make you a little anxious but it needn’t be that way. We can help make that transition easy and that comes with having a dedicated team of IT professionals just waiting to be the solution to your digital problems. Workplace Connect will give you one point of contact – one place, that will deal with all your IT services. The process would be beyond easy so no more anxiety, just more revenue.

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Dedicated service desk

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Over a decade of expert knowledge

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Trusted by Businesses across the UK

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Microsoft experts

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End to end support

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Guaranteed response times

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Network

Reduce those pesky network disruptions

You might not know your LAN from your WAN, but thankfully we do. We also know that without a secure and reliable WiFi connection, your business can’t function. Outages happen but we want to give you the best possible set up that will provide you and your clients with great connectivity. We’ll get to work on your firewall rules and secure your network, giving employees everything they need, to take care of business. We offer you a managed network, we monitor its performance and we’re always here to help when things decide to stop working. We create a tailored package just for you. You get integrated services from one place, not 20 suppliers. We’ve pre-built, configured, and tested solutions - if want to know more, take a look at our network brochure.

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Here’s what we offer:

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Network design, configuration, and installation

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WiFi setup and optimisation

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Maintenance and proactive monitoring

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Hardware and software

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Software updates and patches

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Telephone solutions

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Cloud

Take it to the cloud

Running out of room for your files is frustrating, and buying more physical, in-house space is a never ending pursuit. Storing items locally is not the most efficient way to work, you struggle to find ways to file share and that makes collaborating really difficult. If you’re considering the cloud, you’re not alone, 92% of businesses expect the cloud to increase revenue over the next two years. The cloud gives you the flexibility to add more room when you have a hefty project, so you won’t have to shift things around to make space. Moving all your work over to the cloud sounds like a real drag, but you don’t need to worry about that, because our experts will deal with all the compatibility issues and we’ll figure out what’s needed from your workloads.

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Services

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Microsoft 365 to Azure, we have experts dedicated for each area

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Dedicated ongoing support for all areas of your business

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Supported from PC through to the entirety of the network, so whatever this issue, you can make go to one contact

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Never be left waiting with our industry leading SLAs

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Onsite resource to support your team

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Presence onsite to provide extensive support to your business

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