When something breaks, you don't get a ticket queue. You get Ben.
Same-day IT support from a team that knows your practice management software, your deadlines and your name. One number to call, whatever's broken, whoever's software it is.
Talk to the team
The three ways IT support fails a firm
The vanishing ticket
Logged Monday. Chased Thursday. "Still with our engineering team." You bill in six-minute units; your IT provider works in six-day silences.
The court bundle emergency
The printer jams mid-bundle with a Monday filing deadline. To most IT companies that's a low-priority ticket. To us it's an emergency, because we know what it is.
"That's a Clio problem, not ours"
Your IT company blames the software vendor. The vendor blames your IT. You're the one stuck on the three-way call, unbilled.
One number. Any problem. Even when it's not ours.
Everything a firm needs to keep fee earners earning, handled by people who've seen your exact setup before.
Same-day response
Issues picked up and worked the day you raise them, prioritised by deadline impact, not queue position.
Practice software fluency
Clio, LEAP, Sage and the rest. We speak your software's language before you've finished explaining.
Vendor wrangling
We chase your software suppliers so you never sit on another three-way blame call.
Starters and leavers, done right
New starters productive on day one. Leavers locked out the hour they leave, not two years later.
Microsoft 365, managed
Email, documents, Teams and backups running quietly, patched and protected.
Cyber security built in
Support and security from one team, so nothing falls between two suppliers.
The promise that matters: if it stops your firm working, it's our problem. Even when the fault sits with Clio, your ISP or a barrister's chambers portal, we own the chase and you get one update thread, not five.
Fee earners don't have time to babysit a ticket. If a printer is eating a court bundle at five to five, that's an emergency and we treat it like one. You call, someone who knows your firm picks up, and it gets fixed. That's the whole job.
Tickets don't fix printers.
People do.
Every IT company has a ticketing system. Ours just isn't the thing you talk to. You talk to people, the same ones each time, who know your firm well enough to skip the twenty questions.
One number, and someone you'll get to know answers it
Tell us what's slowing your firm down
A quick call about your setup, your software and what's been going wrong. No audit, no obligation, no six-week sales process.
020 3633 3182 Talk to the team