Any successful company must have a solid means of communication that can be relied upon. With the rising use of cloud storage in all facets of business, cloud-based phone systems—also known as internet calling or Voice over Internet Protocol (VoIP)—have gained enormous popularity. However, they might not be the best option for everyone. See if it’s right for you by reading on.

What is a Cloud Phone?

A cloud-based phone system, often known as a cloud phone, is a type of phone service that enables you to place calls online rather than through an analog phone line that connects via copper wires or optical fibers. One or more secure off-site data centers house cloud phones.

These phone systems can be utilized with a wide range of gadgets, including VoIP-capable phones, smartphone apps, computer software, and conventional phones with adapters. All information and data are stored in the cloud rather than being maintained via a server, such as a private branch exchange (PBX) on the premises. Since everything can be readily updated in the cloud, this helps you save on expensive maintenance and updates.

Cloud phones vs. traditional phones

By linking phone systems to the public network, conventional telephones function. To place calls, these networks either employ an ISDN (Integrated Services Digital Network) or a PSTN (Public Switched Telephone Network). Traditional phones can function with VoIP, which uses internet connections to run the phone lines, in more contemporary configurations.

Cloud phone systems expand on the idea. The phones are not at all routed via conventional networks. Instead, voice communication is forwarded through an internet network hosted by a third party. While it is an option, conventional phone technology is not required. Instead, voice communication over any computing device is possible with cloud calling.

As a result of its ability to be combined with other cloud services, voice over the cloud is typically less expensive than VoIP or traditional phone lines. Cloud calling is a cheap tool for service providers.

Does Your Company Require a Cloud-based Phone System?

Although cloud-based phone systems are more portable and reasonably priced than more complex traditional phone systems, they might not be the best option for every company. To decide whether you should purchase a cloud-based company phone system, take into account the following factors.

 

Pros of cloud-based phone systems

• Cost-effective: The fundamental advantage of cloud-based phone systems, as with many other cloud services, is their low price. Because all of your calls are made over the internet, you are only charged for your internet connection as opposed to call minutes or other phone services.  The majority of cloud-based systems offer these features with your phone service so you only have one monthly expense for your communication needs, in contrast to traditional systems that charge extra for extras like voicemail or auto attendant. Moving telecommunications off of PBX platforms and into the cloud may be less expensive, which can help to save costs and, ultimately, boost profitability.
• Reliable: Employing a phone system “in the cloud” enables enterprises to stay in touch with their clients regardless of the situation. The likelihood is that a cloud-based communications system won’t be impacted by external variables like bad weather or other difficulties that can prevent employees from arriving at the office. Because cloud-based phone systems are housed across numerous sites, you and your data are secure even if a server goes down. Businesses can maintain a constant presence and access the resources required to keep things operating smoothly with a cloud-based solution.
• Fully Integrated Communications System: According to a report from the research firm Gartner, integrating a company’s communications with its routine business applications for workflows and procedures can assist enhance productivity. Employees can stay connected whether they are in the office or on the move thanks to the convenience of cloud-based business solutions. By facilitating easy access to CRM tools, email, instant messaging, voice, and video conferencing, the cloud offers a continuous online presence for businesses and boosts productivity.
• Scalable: Cloud-based phone systems also provide flexibility in scaling if your business is expanding. You may quickly add phone lines, extensions, and advanced features with a cloud management system as needed without having to pay for expert installation or buy extra hardware. Additionally, updates and maintenance are done immediately in the cloud, saving you time, and money, and preventing communication outages.

Cons of cloud-based phone systems

• Connectivity dependent: Since cloud phone systems are internet-based, internet outages and connectivity problems might affect them. A cloud-based solution might not be suitable for you if your internet access is sporadic or unpredictable and frequently fails or drops. A cloud-based phone system needs reliable, robust internet connectivity to operate.
• Security: Given that third companies administer cloud services, you should be fully aware of their security procedures. Cloud-based systems are prone to viruses and hacking if the right precautions and security measures aren’t taken. Make sure your internet connection is secure, and that the company providing your cloud system has taken security precautions to further safeguard your data.
• Sunk costs: Buying new VoIP phones or adapters to convert existing traditional telephone equipment in your company into cloud-enabled phones can be expensive. Think about the equipment you already own and decide whether it would be more cost-effective to pay to convert your current system or to buy an entirely new service.

Choose cloud phones for affordability and usability

A cloud-based phone system could be advantageous to businesses that require efficient phone capabilities for a low cost and without the clutter of traditional hardware. A solid internet connection and one of the top providers of business phone systems are all you need to make the most of cloud phone technology and offer first-rate service. Once your cloud-based phone system is configured, your staff members will enjoy using the user-friendly software interface to make crystal-clear calls.